Zycus is a global leader in Source-to-Pay (S2P) procurement software, helping large enterprises drive efficiency, compliance, and measurable value across their procurement and finance operations. Trusted by leading Fortune 1000 organizations worldwide, Zycus enables procurement teams to move from cost control to strategic value creation.

At the core of Zycus’ platform is Merlin AI, an advanced AI-powered engine that brings intelligence, automation, and predictive insights across the entire procurement lifecycle—from sourcing and contract management to procurement, invoicing, and supplier management. Merlin AI empowers Chief Procurement Officers and finance leaders to make faster, smarter decisions with real-time visibility and actionable insights.

Zycus is consistently recognized by top industry analysts such as Gartner, Forrester, and IDC for its innovation, depth of functionality, and strong customer outcomes. Known for its enterprise-grade solutions, global delivery model, and customer-first mindset, Zycus partners closely with organizations to modernize procurement and unlock long-term business value.

With a strong global presence across North America, EMEA, and APAC, Zycus continues to invest aggressively in product innovation, AI-led capabilities, and brand leadership—shaping the future of intelligent procurement.

We Are An Equal Opportunity Employer:
Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.

Description

Zycus is seeking a Program Manager – Implementation to lead end-to-end enterprise SaaS / ERP implementations for global customers. The ideal candidate will have proven experience managing complex digital transformation programs across ERP, supply chain, procurement, finance, HR tech, CRM, or other enterprise technology platforms.

We are specifically seeking professionals with an AI-first mindset who embrace innovation, continuously explore emerging technologies, and can effectively integrate AI-driven approaches into enterprise implementation and transformation programs.

The ideal candidate should possess strong expertise in program governance, stakeholder management, risk management, and change management strategies, particularly for large-scale global rollouts and enterprise transformation initiatives.

We are looking for AI-first and innovation-driven professionals who are passionate about leveraging Artificial Intelligence, automation, analytics, and emerging technologies to transform enterprise implementation and delivery experiences. The candidate should demonstrate adaptability toward AI-enabled ways of working and possess a continuous learning mindset in the evolving enterprise technology landscape.

Role & Responsibilities

• Lead and oversee end-to-end implementation programs for Zycus enterprise SaaS solutions across global customers.

• Drive successful execution of multiple enterprise implementation projects across diverse industry verticals and geographical regions.

• Conduct project kick-off meetings to establish objectives, scope, deliverables, governance structure, and customer expectations.

• Track project progress and ensure timely delivery by managing scope, timelines, cost, quality, dependencies, and change requests.

• Draft, review, and obtain sign-off on Statements of Work (SOW), project plans, and implementation deliverables.

• Lead governance cadences including weekly status reviews, steering committee meetings, escalation discussions, and stakeholder updates.

• Identify, assess, and mitigate project risks proactively while ensuring effective issue resolution and escalation management.

• Ensure efficient resource planning and cross-functional collaboration for successful project delivery.

• Drive continuous improvement initiatives within Professional Services by implementing best practices, delivery excellence frameworks, and operational optimization programs.

• Drive AI-first implementation and delivery practices by leveraging intelligent automation, analytics, AI copilots, and modern collaboration tools to improve customer outcomes, operational efficiency, and project governance.

• Partner with internal product, delivery, and innovation teams to identify opportunities for AI-led process optimization and implementation acceleration.

• Promote a culture of innovation, experimentation, and continuous improvement by encouraging adoption of AI-powered tools, automation frameworks, and data-driven decision-making practices.

• Leverage AI-enabled project management approaches for risk identification, status reporting, resource optimization, and delivery insights.

• Foster a collaborative and innovation-driven culture by enabling brainstorming sessions and encouraging new ideas and process improvements.

• Travel periodically to customer locations for project discussions, workshops, requirements gathering, executive reviews, and implementation planning.

• Mentor and guide project teams through regular coaching, one-on-one discussions, and delivery reviews to ensure high performance and continuous learning.

Required Skills & Qualifications

• 10–15 years of proven experience in program management and enterprise project delivery within SaaS, cloud, ERP, or digital transformation environments.

• Strong experience managing end-to-end implementations for enterprise/global customers.

• Experience with enterprise platforms such as SAP S/4HANA, Oracle ERP, NetSuite, Salesforce, ServiceNow, Workday, Ariba, Coupa, Ivalua, GEP, JAGGAER, JD Edwards, or similar enterprise SaaS/ERP applications.

• Strong understanding of project management methodologies, governance models, implementation frameworks, and delivery best practices.

• Proven expertise in risk management, escalation management, and change management for enterprise transformation programs.

• Strong AI-first mindset with curiosity and adaptability toward emerging technologies, intelligent automation, generative AI, AI copilots, and modern digital transformation practices.

• Experience using AI-powered productivity, collaboration, analytics, or project management tools to improve delivery effectiveness and operational efficiency.

• Demonstrated ability to drive innovation and process transformation using automation and AI-enabled approaches within enterprise delivery environments.

• Awareness of evolving enterprise AI trends and their impact on SaaS implementation, customer success, and digital transformation programs.

• Exceptional leadership, communication, stakeholder management, and organizational skills.

• Ability to manage multiple complex projects in a fast-paced global environment.

• Experience working with geographically distributed teams and international customers.

• Bachelor’s degree in Business, Information Technology, Engineering, or related field.

• PMP, Agile, PRINCE2, Scrum, or similar certifications will be preferred.

Preferred Experience

• Experience in procurement, supply chain, finance, HR tech, CRM, ITSM, or other enterprise transformation domains will be considered an advantage, but is not mandatory.

• Experience working in SaaS product organizations or enterprise cloud transformation programs is highly preferred.

• Candidates demonstrating proactive adoption of AI tools, automation-led thinking, digital innovation initiatives, or AI-enabled delivery practices will be strongly preferred.

• Exposure to AI-led transformation initiatives, intelligent automation, or digital innovation programs will be a strong advantage.

Why You Should Join Zycus?

Cloud Product Company

Zycus is a global SaaS product company leveraging advanced technologies including AI, ML, intelligent automation, and modern cloud architectures to build next-generation enterprise solutions.

Work in an AI-First Environment

At Zycus, AI is at the core of our product innovation and delivery philosophy. Through the Merlin Agentic AI Platform, we are transforming enterprise operations using intelligent automation, autonomous workflows, predictive insights, and AI-driven experiences. We are looking for professionals who are excited to work in an AI-first organization and contribute toward the future of enterprise transformation.

Global Exposure

Work with leading global enterprises across industries and collaborate with international customers, stakeholders, and cross-functional teams.

Career Growth & Internal Mobility

We encourage employees to explore diverse roles and functions, enabling continuous learning and long-term career growth.

Create Meaningful Impact

At Zycus, you will have the opportunity to influence product innovation, customer success, delivery transformation, and operational excellence while contributing to high-impact enterprise programs.

About Us

Zycus is recognized by leading analyst firms as a global leader in procurement technology and enterprise SaaS solutions. Through its comprehensive Source-to-Pay (S2P) platform and Merlin Agentic AI Platform, Zycus empowers enterprises to unlock efficiency, compliance, automation, and business value at scale.

Our AI-powered platform enables intelligent procurement operations, workflow automation, autonomous negotiation capabilities, contract intelligence, and accelerated invoice processing, helping enterprises modernize and transform their operations through innovation and AI-driven experiences.