Regional Head – Customer Success & Delivery (APAC)

Zycus is a global leader in Source-to-Pay (S2P) procurement software, helping large enterprises drive efficiency, compliance, and measurable value across their procurement and finance operations. Trusted by leading Fortune 1000 organizations worldwide, Zycus enables procurement teams to move from cost control to strategic value creation.

At the core of Zycus’ platform is Merlin AI, an advanced AI-powered engine that brings intelligence, automation, and predictive insights across the entire procurement lifecycle—from sourcing and contract management to procurement, invoicing, and supplier management. Merlin AI empowers Chief Procurement Officers and finance leaders to make faster, smarter decisions with real-time visibility and actionable insights.

Zycus is consistently recognized by top industry analysts such as Gartner, Forrester, and IDC for its innovation, depth of functionality, and strong customer outcomes. Known for its enterprise-grade solutions, global delivery model, and customer-first mindset, Zycus partners closely with organizations to modernize procurement and unlock long-term business value.

With a strong global presence across North America, EMEA, and APAC, Zycus continues to invest aggressively in product innovation, AI-led capabilities, and brand leadership—shaping the future of intelligent procurement.

We Are An Equal Opportunity Employer:
Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.

We’re looking for a senior leader to own the entire post-sale customer experience across India, Australia, Singapore, Malaysia, the Philippines, and the Middle East.

In this role, you’ll effectively be our Chief Customer Officer for APAC, leading Professional Services, Customer Support, and Account Management as one unified customer organisation.

What you’ll do

• Own APAC customer strategy, with clear accountability for NRR, GRR, and NPS

• Unite PS, Support, and Account Management into one customer-first team

• Drive renewals and expansion in partnership with Sales

• Be the executive sponsor for strategic and at-risk accounts

• Build a coverage model that works across six diverse markets and time zones

• Bring the voice of the customer into product and leadership decisions

• Lead, grow, and inspire a large, distributed team

What you bring

• 20–25 years of experience, with 8–10+ years leading post-sale customer functions in B2B tech, SaaS, or IT services

• Proven track record of improving NRR, GRR, and NPS

• Experience leading 100+ member, multi-country teams

• Strong P&L ownership and commercial acumen

• CXO-level relationships across APAC and/or the Middle East

• Cultural agility and a builder’s mindset

Why Zycus

• Industry leader: Recognised as a Leader in the 2026 Gartner® Magic Quadrant™ for Source-to-Pay Suites, and named a Leader in the IDC MarketScape: Worldwide AI-Enabled Source-to-Pay 2025 Vendor Assessment

• Customers love us: Recognised as a Customers’ Choice in the 2025 Gartner® Peer Insights™ “Voice of the Customer” for Source-to-Pay Suites, a strong foundation for a leader focused on NPS and retention

• At the frontier of Agentic AI: Our Merlin Agentic AI platform guides every request through Merlin Intake, unlocks hidden savings through autonomous negotiation, and runs continuously toward outcomes rather than just workflows

• Defining what’s next: By moving beyond Source-to-Pay to Intake-to-Outcomes, Zycus is shaping the next generation of procurement

• Real impact, real mandate: Shape how enterprise customers across a fast-growing region experience Zycus, with the visibility and authority to build something lasting