Zycus is a global leader in Source-to-Pay (S2P) procurement software, helping large enterprises drive efficiency, compliance, and measurable value across their procurement and finance operations. Trusted by leading Fortune 1000 organizations worldwide, Zycus enables procurement teams to move from cost control to strategic value creation.

At the core of Zycus’ platform is Merlin AI, an advanced AI-powered engine that brings intelligence, automation, and predictive insights across the entire procurement lifecycle—from sourcing and contract management to procurement, invoicing, and supplier management. Merlin AI empowers Chief Procurement Officers and finance leaders to make faster, smarter decisions with real-time visibility and actionable insights.

Zycus is consistently recognized by top industry analysts such as Gartner, Forrester, and IDC for its innovation, depth of functionality, and strong customer outcomes. Known for its enterprise-grade solutions, global delivery model, and customer-first mindset, Zycus partners closely with organizations to modernize procurement and unlock long-term business value.

With a strong global presence across North America, EMEA, and APAC, Zycus continues to invest aggressively in product innovation, AI-led capabilities, and brand leadership—shaping the future of intelligent procurement.

We Are An Equal Opportunity Employer:
Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.

Technical Account Manager (TAM) Intern – AI First

About the Role

Zycus is looking for AI-first, highly motivated, and customer-focused Technical Account Manager (TAM) Interns to join our Customer Success organization.

This opportunity is designed for 2026 B.E./B.Tech graduates (Computer Science, Information Technology, Artificial Intelligence, Data Science, or related disciplines) who possess strong AI acumen and are passionate about using Generative AI and emerging AI technologies to improve productivity, solve complex business problems, and deliver exceptional customer experiences.

At Zycus, we believe AI is not just a technology—it is the way we work. We are looking for candidates who naturally leverage AI tools to research faster, analyze data, automate repetitive work, generate insights, create documentation, and improve decision-making.

As a TAM Intern, you will work alongside experienced Technical Account Managers, supporting global enterprise customers while collaborating with Product, Engineering, AI, Support, and Customer Success teams.

This is a 6-month internship, with the opportunity to convert into a full-time Technical Account Manager (TAM) Analyst role based on performance.

Key Responsibilities

· Support Technical Account Managers throughout the customer lifecycle, including onboarding, adoption, enablement, and ongoing success.

· Use Generative AI tools to improve productivity by summarizing meetings, creating documentation, preparing customer communications, analyzing product usage, and accelerating problem-solving.

· Assist enterprise customers in maximizing the value of Zycus' AI-powered procurement platform.

· Monitor customer health, product adoption, operational KPIs, and usage trends to identify improvement opportunities.

· Collaborate with Product, Engineering, Support, and Customer Success teams to resolve customer issues and drive successful outcomes.

· Document customer requirements, enhancement requests, implementation learnings, and best practices.

· Participate in customer meetings, business reviews, technical workshops, and account planning sessions.

· Gain hands-on exposure to enterprise integrations, REST APIs, workflow automation, and cloud-based SaaS applications.

· Contribute ideas on how AI can enhance customer experience, internal processes, and operational efficiency.

· Prepare dashboards, presentations, reports, and customer deliverables using AI-powered productivity tools.

· Build strong stakeholder management and communication skills while working with enterprise customers across the US, EMEA, APAC, and ANZ regions.

Required Qualifications

· B.E./B.Tech (2026 graduating batch).

· Preferred branches: Computer Science, Information Technology, Artificial Intelligence, Data Science, Computer Engineering, or related disciplines.

· Available for a full-time, 6-month internship.

· Strong Computer Science fundamentals and analytical thinking.

· Excellent communication, presentation, and problem-solving skills.

· Customer-first mindset with the ability to collaborate across cross-functional teams.

· Basic understanding of APIs, REST services, web technologies, cloud computing, and enterprise software concepts.

AI-First Requirements (Mandatory)

We are specifically looking for candidates who:

· Demonstrate strong AI acumen and an AI-first mindset.

· Regularly use Generative AI tools to improve productivity and efficiency.

· Can explain how AI has helped them solve academic, technical, or real-world problems.

· Understand the fundamentals of Large Language Models (LLMs), Prompt Engineering, AI Agents, Retrieval-Augmented Generation (RAG), or AI automation concepts.

· Are excited about applying AI to customer success, technical consulting, enterprise software, and business workflows.

· Continuously explore emerging AI technologies and adopt new tools.

Preferred Technical Skills

· Python, Java, JavaScript, or SQL.

· APIs, REST services, JSON, and system integrations.

· Cloud platforms such as AWS, Azure, or Google Cloud.

· Enterprise SaaS architecture.

· Workflow automation and integration platforms.

· Data analysis and visualization.

Preferred AI Experience

Candidates with any of the following will have an advantage:

· Hands-on experience with ChatGPT, Claude, Gemini, GitHub Copilot, Cursor, Perplexity, Microsoft Copilot, or similar AI tools.

· AI, Machine Learning, NLP, LLM, or Generative AI academic projects.

· AI-powered applications, chatbots, automation workflows, or prompt engineering projects.

· Hackathons, open-source contributions, or innovation challenges focused on AI.

· AI certifications or cloud certifications.

What You'll Gain

· Hands-on experience working with Fortune 500 enterprise customers.

· Exposure to one of the world's leading AI-powered procurement platforms.

· Mentorship from experienced Technical Account Managers and Customer Success leaders.

· Collaboration with Product, Engineering, AI, Support, Sales, and Customer Success teams.

· Practical experience in Enterprise SaaS, AI-enabled customer success, and technical consulting.

· Opportunity to build expertise in Agentic AI, enterprise automation, and AI-driven customer engagement.

· A pathway to a full-time Technical Account Manager (TAM) Analyst role based on internship performance.

Internship Details

Duration: 6 Months

Eligibility: B.E./B.Tech (2026 Passout)

Preferred Branches: Computer Science, Information Technology, Artificial Intelligence, Data Science, Computer Engineering, or related disciplines

Locations: Mumbai, Bengaluru, Pune

Pre-Placement Offer (PPO): High-performing interns will be evaluated for conversion into a full-time Technical Account Manager (TAM) Analyst role.