AI Engineer Intern– Product Support

Zycus is a global leader in Source-to-Pay (S2P) procurement software, helping large enterprises drive efficiency, compliance, and measurable value across their procurement and finance operations. Trusted by leading Fortune 1000 organizations worldwide, Zycus enables procurement teams to move from cost control to strategic value creation.

At the core of Zycus’ platform is Merlin AI, an advanced AI-powered engine that brings intelligence, automation, and predictive insights across the entire procurement lifecycle—from sourcing and contract management to procurement, invoicing, and supplier management. Merlin AI empowers Chief Procurement Officers and finance leaders to make faster, smarter decisions with real-time visibility and actionable insights.

Zycus is consistently recognized by top industry analysts such as Gartner, Forrester, and IDC for its innovation, depth of functionality, and strong customer outcomes. Known for its enterprise-grade solutions, global delivery model, and customer-first mindset, Zycus partners closely with organizations to modernize procurement and unlock long-term business value.

With a strong global presence across North America, EMEA, and APAC, Zycus continues to invest aggressively in product innovation, AI-led capabilities, and brand leadership—shaping the future of intelligent procurement.

We Are An Equal Opportunity Employer:
Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.

Zycus is looking for passionate and curious AI Engineers - Intern who are excited to build intelligent solutions while working closely with customers and product teams. This hybrid internship combines AI Engineering with Product Support, providing hands-on experience in developing AI-powered applications, troubleshooting enterprise SaaS products, and driving customer-centric product improvements.

As an AI Engineer – Product Support Intern, you will contribute to the development of AI/LLM-based features while also supporting customers by analyzing issues, identifying root causes, and collaborating with engineering teams to deliver effective solutions. This role is ideal for candidates who enjoy both coding and solving real-world business problems.

Key Responsibilities

• Design, develop, test, deploy, and maintain AI/ML and Generative AI solutions using Large Language Models (LLMs), Natural Language Processing (NLP), and modern AI frameworks to build intelligent, scalable enterprise applications.

• Perform data preprocessing, analysis, feature engineering, model training, optimization, and performance tuning to improve the accuracy, scalability, reliability, and efficiency of AI-driven solutions.

• Integrate AI models and services with enterprise applications through APIs and other integration technologies to deliver seamless business workflows.

• Research, evaluate, and implement emerging AI technologies, tools, frameworks, and industry best practices to drive innovation and continuously enhance product capabilities.

• Provide technical support for AI-powered enterprise applications by troubleshooting functional and technical issues, performing root cause analysis, managing incidents, and collaborating with engineering teams to ensure timely issue resolution.

• Serve as the primary technical point of contact for customer queries through email, chat, and calls, ensuring prompt communication, effective problem resolution, and high levels of customer satisfaction.

• Support product configuration, feature validation, User Acceptance Testing (UAT), release testing, production monitoring, and quality assurance activities to ensure reliable product performance and successful deployments.

• Monitor AI feature performance and application health, analyze customer feedback and product usage trends, and recommend enhancements that improve user experience, product quality, and business value.

• Drive automation initiatives, optimize support processes, and contribute to operational excellence by creating and maintaining technical documentation, knowledge base articles, standard operating procedures, project reports, and solution documentation.

• Collaborate closely with Product Management, Engineering, Quality Assurance (QA), Customer Success, Technical Account Management (TAM), and other cross-functional teams to deliver customer-centric AI solutions, translate customer requirements into actionable product improvements, and support continuous product innovation.

Eligibility

• B.E./B.Tech (Computer Science, IT, AI, Data Science, Electronics, Mechanical, or related disciplines). 2025 or 2026 graduates only.

• 0–1 year of internship/project experience in AI/ML, software development, or technical support.

• Strong interest in Artificial Intelligence, enterprise software, and customer-facing technologies.

Why Join Zycus?

• Work with leading global enterprises and drive procurement transformation.

• Be part of a high-growth SaaS company at the forefront of AI-driven procurement.

• Opportunity to work in a dynamic, collaborative, and innovative environment.