Technical Account Manager

Zycus is a global leader in Source-to-Pay (S2P) procurement software, helping large enterprises drive efficiency, compliance, and measurable value across their procurement and finance operations. Trusted by leading Fortune 1000 organizations worldwide, Zycus enables procurement teams to move from cost control to strategic value creation.

At the core of Zycus’ platform is Merlin AI, an advanced AI-powered engine that brings intelligence, automation, and predictive insights across the entire procurement lifecycle—from sourcing and contract management to procurement, invoicing, and supplier management. Merlin AI empowers Chief Procurement Officers and finance leaders to make faster, smarter decisions with real-time visibility and actionable insights.

Zycus is consistently recognized by top industry analysts such as Gartner, Forrester, and IDC for its innovation, depth of functionality, and strong customer outcomes. Known for its enterprise-grade solutions, global delivery model, and customer-first mindset, Zycus partners closely with organizations to modernize procurement and unlock long-term business value.

With a strong global presence across North America, EMEA, and APAC, Zycus continues to invest aggressively in product innovation, AI-led capabilities, and brand leadership—shaping the future of intelligent procurement.

We Are An Equal Opportunity Employer:
Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.

Zycus is seeking candidates with MBA in Operations & Supply Chain Management from IIMs or Tier-1 Business Schools for a customer-centric and technically skilled Technical Account Manager with 3–6 years of experience in Customer Success, Enterprise SaaS Delivery, Technical Account Management, Supply Chain Operations, and Enterprise Integrations.

This role requires a strong blend of technical consulting, stakeholder management, customer engagement, and operational excellence. The ideal candidate will act as a trusted advisor to enterprise customers, ensuring successful adoption, optimization, and long-term value realization from Zycus’ AI-powered procurement and supply chain platforms.

Candidates with an MBA in Operations & Supply Chain from IIMs or other Tier-1 Business Schools are strongly preferred.

The role involves working closely with global customers across US, EMEA, APAC, and ANZ regions while collaborating internally with Product, Engineering, Customer Success, Support, and Sales teams to drive customer satisfaction, retention, and business growth.

Key Responsibilities

• Serve as the primary technical and business relationship manager for enterprise customers throughout the post-implementation lifecycle.

• Build strong relationships with customer stakeholders and align platform capabilities with customer business objectives and operational goals.

• Drive customer adoption, platform optimization, operational efficiency, and long-term account success through proactive engagement.

• Lead customer onboarding, go-live support, enablement sessions, and operational reviews to maximize adoption and business value realization.

• Act as a strategic advisor for enterprise process optimization across procurement, sourcing, supply chain, and workflow automation initiatives.

• Collaborate with Product, Engineering, and Support teams to resolve customer escalations and ensure timely issue resolution.

• Support enterprise integrations involving ERP, CRM, HRMS, SSO, and collaboration platforms.

• Analyze customer usage trends, adoption metrics, and operational KPIs to identify improvement opportunities and expansion potential.

• Conduct regular business reviews and present ROI/value realization reports to customer stakeholders.

• Partner with Customer Success and Sales teams to support renewals, cross-sell, and upsell opportunities.

• Drive AI-enabled automation initiatives including workflow optimization, intelligent reporting, and conversational AI use cases.

• Contribute customer feedback and enhancement recommendations to Product and Engineering teams.

• Ensure high levels of customer satisfaction, operational excellence, and customer referenceability.

Required Skills & Qualifications

• MBA in Operations & Supply Chain Management from IIMs or Tier-1 Business Schools preferred.

• Bachelor’s degree in Engineering, Information Technology, Supply Chain, Operations, or related disciplines.

• 3–6 years of experience in Technical Account Management, Customer Success, Enterprise SaaS, Consulting, Supply Chain Operations, or Enterprise Support roles.

• Strong understanding of enterprise SaaS platforms, supply chain workflows, procurement processes, and operational transformation initiatives.

• Hands-on experience with API integrations, workflow automation, and cloud-based enterprise platforms.

• Strong analytical and problem-solving skills with experience in adoption analysis, operational reporting, and customer success metrics.

• Excellent communication, presentation, and stakeholder management capabilities with the ability to engage both technical and business teams.

• Experience working with enterprise/global customers across multiple geographies is preferred.

• Strong customer-first mindset with the ability to manage escalations, prioritize effectively, and drive successful outcomes in a fast-paced environment.

• Understanding of AI-driven automation, intelligent workflows, and digital transformation initiatives is an added advantage.

Preferred Attributes

• Strong business acumen combined with technical consulting capability.

• Ability to manage cross-functional coordination across Product, Engineering, Support, and Customer Success teams.

• Passion for customer engagement, operational excellence, and continuous improvement.

• Prior experience working in enterprise SaaS organizations serving Fortune 500 customers is a plus.Zycus is seeking a customer-centric and technically skilled Technical Account Manager with 3–6 years of experience in Customer Success, Enterprise SaaS Delivery, Technical Account Management, Supply Chain Operations, and Enterprise Integrations.

  This role requires a strong blend of technical consulting, stakeholder management, customer engagement, and operational excellence. The ideal candidate will act as a trusted advisor to enterprise customers, ensuring successful adoption, optimization, and long-term value realization from Zycus’ AI-powered procurement and supply chain platforms.

  Candidates with an MBA in Operations & Supply Chain from IIMs or other Tier-1 Business Schools are strongly preferred.

  The role involves working closely with global customers across US, EMEA, APAC, and ANZ regions while collaborating internally with Product, Engineering, Customer Success, Support, and Sales teams to drive customer satisfaction, retention, and business growth.

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  Key Responsibilities

  • Serve as the primary technical and business relationship manager for enterprise customers throughout the post-implementation lifecycle.

  • Build strong relationships with customer stakeholders and align platform capabilities with customer business objectives and operational goals.

  • Drive customer adoption, platform optimization, operational efficiency, and long-term account success through proactive engagement.

  • Lead customer onboarding, go-live support, enablement sessions, and operational reviews to maximize adoption and business value realization.

  • Act as a strategic advisor for enterprise process optimization across procurement, sourcing, supply chain, and workflow automation initiatives.

  • Collaborate with Product, Engineering, and Support teams to resolve customer escalations and ensure timely issue resolution.

  • Support enterprise integrations involving ERP, CRM, HRMS, SSO, and collaboration platforms.

  • Work on API integrations, workflow automation, and enterprise authentication technologies including SAML, OAuth, SCIM, and SSO.

  • Analyze customer usage trends, adoption metrics, and operational KPIs to identify improvement opportunities and expansion potential.

  • Conduct regular business reviews and present ROI/value realization reports to customer stakeholders.

  • Partner with Customer Success and Sales teams to support renewals, cross-sell, and upsell opportunities.

  • Drive AI-enabled automation initiatives including workflow optimization, intelligent reporting, and conversational AI use cases.

  • Contribute customer feedback and enhancement recommendations to Product and Engineering teams.

  • Ensure high levels of customer satisfaction, operational excellence, and customer referenceability.

  ---

  Required Skills & Qualifications

  • MBA in Operations & Supply Chain Management from IIMs or Tier-1 Business Schools preferred.

  • Bachelor’s degree in Engineering, Information Technology, Supply Chain, Operations, or related disciplines.

  • 3–6 years of experience in Technical Account Management, Customer Success, Enterprise SaaS, Consulting, Supply Chain Operations, or Enterprise Support roles.

  • Strong understanding of enterprise SaaS platforms, supply chain workflows, procurement processes, and operational transformation initiatives.

  • Hands-on experience with API integrations, workflow automation, and cloud-based enterprise platforms.

  • Familiarity with SAML, OAuth, SCIM, SSO integrations, and identity/access management concepts.

  • Exposure to ERP, HRMS, CRM, procurement, or supply chain platforms such as Zycus, Coupa, SAP Ariba, GEP, iValua, Jaggaer, Workday, Oracle, or similar ecosystems is preferred.

  • Strong analytical and problem-solving skills with experience in adoption analysis, operational reporting, and customer success metrics.

  • Excellent communication, presentation, and stakeholder management capabilities with the ability to engage both technical and business teams.

  • Experience working with enterprise/global customers across multiple geographies is preferred.

  • Strong customer-first mindset with the ability to manage escalations, prioritize effectively, and drive successful outcomes in a fast-paced environment.

  • Understanding of AI-driven automation, intelligent workflows, and digital transformation initiatives is an added advantage.

  ---

  Preferred Attributes

• Strong business acumen combined with technical consulting capability.

• Ability to manage cross-functional coordination across Product, Engineering, Support, and Customer Success teams.

• Passion for customer engagement, operational excellence, and continuous improvement.

• Prior experience working in enterprise SaaS organizations serving Fortune 500 customers is a plus.