CRM/Outreach Specialist

Zycus is a global leader in Source-to-Pay (S2P) procurement software, helping large enterprises drive efficiency, compliance, and measurable value across their procurement and finance operations. Trusted by leading Fortune 1000 organizations worldwide, Zycus enables procurement teams to move from cost control to strategic value creation.

At the core of Zycus’ platform is Merlin AI, an advanced AI-powered engine that brings intelligence, automation, and predictive insights across the entire procurement lifecycle—from sourcing and contract management to procurement, invoicing, and supplier management. Merlin AI empowers Chief Procurement Officers and finance leaders to make faster, smarter decisions with real-time visibility and actionable insights.

Zycus is consistently recognized by top industry analysts such as Gartner, Forrester, and IDC for its innovation, depth of functionality, and strong customer outcomes. Known for its enterprise-grade solutions, global delivery model, and customer-first mindset, Zycus partners closely with organizations to modernize procurement and unlock long-term business value.

With a strong global presence across North America, EMEA, and APAC, Zycus continues to invest aggressively in product innovation, AI-led capabilities, and brand leadership—shaping the future of intelligent procurement.

We Are An Equal Opportunity Employer:
Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.

We're looking for someone who can own and run our marketing and BD data, email outreach, and calling infrastructure end-to-end —

and who cares about outcomes, not just data collection.

What you'll do:

• Manage and maintain contact databases and data provider platforms (Lusha, ZoomInfo, and similar tools) — including

sourcing, validating, and enriching mobile numbers for calling programs

• Run and administer email outreach and marketing tools — including Outreach, Clay, SmartLead, Mailchimp, Eloqua, and

others — along with the supporting IP/domain setup

• Manage calling infrastructure — phone number procurement, validation, caller ID setup, and integration with dialers and

CRM

• Build automations to validate and qualify leads against our ICP criteria before they enter any outreach workflow (email or

phone)

• Own email deliverability and performance metrics — delivery rates, open rates, click rates, and response rates — across all

outbound and marketing email channels

• Own and publish periodic reports tracking performance across all channels — email, calling, and database health — with a

clear focus on what's working and what needs to change

• Manage integrations between Salesforce, database tools, outreach platforms, and calling systems; handle email warming, spam

prevention, and sender reputation.

EXPERTISE AND QUALIFICATIONS

What we're looking for:

• 3–5 years of hands-on experience in B2B data and outreach operations — you understand how B2B sales and marketing

engines work, not just the tools

• An outcomes-driven mindset — you don't just collect data and load lists; you think about whether the right people are being

reached, whether outreach is converting, and what to fix when it isn't

• Working knowledge of Salesforce and how it connects with enrichment, outreach, calling, and marketing automation systems

• Familiarity with email deliverability best practices — domain/IP warm-up, authentication (SPF, DKIM, DMARC), and inbox

placement

• Experience with mobile number sourcing, validation, and calling infrastructure in a B2B context

• Comfortable building simple automations and workflows to keep data clean and outreach running smoothly

• Detail-oriented, operationally strong, and able to work independently