RVP - Account Management & Customer Growth

Zycus is a global leader in Source-to-Pay (S2P) procurement software, helping large enterprises drive efficiency, compliance, and measurable value across their procurement and finance operations. Trusted by leading Fortune 1000 organizations worldwide, Zycus enables procurement teams to move from cost control to strategic value creation.

At the core of Zycus’ platform is Merlin AI, an advanced AI-powered engine that brings intelligence, automation, and predictive insights across the entire procurement lifecycle—from sourcing and contract management to procurement, invoicing, and supplier management. Merlin AI empowers Chief Procurement Officers and finance leaders to make faster, smarter decisions with real-time visibility and actionable insights.

Zycus is consistently recognized by top industry analysts such as Gartner, Forrester, and IDC for its innovation, depth of functionality, and strong customer outcomes. Known for its enterprise-grade solutions, global delivery model, and customer-first mindset, Zycus partners closely with organizations to modernize procurement and unlock long-term business value.

With a strong global presence across North America, EMEA, and APAC, Zycus continues to invest aggressively in product innovation, AI-led capabilities, and brand leadership—shaping the future of intelligent procurement.

We Are An Equal Opportunity Employer:
Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.

The Regional Vice President – Account Management is a senior commercial leader responsible for driving revenue expansion across existing enterprise customers in North America. This role owns upsell, cross-sell, and expansion quota, leading a team of Customer Account Managers (CAMs) focused on maximizing customer lifetime value.

This is a sales-first role with strong collaboration across Customer Success, Product, and Services to identify and convert growth opportunities.

What You’ll Own

• Own and deliver expansion revenue target (upsell + cross-sell quota)

• Build and manage a strong expansion pipeline with predictable forecasting

• Lead weekly forecast cadence, pipeline reviews, and deal inspection rigor

• Drive whitespace identification and CSQL conversion into revenue

• Execute complex enterprise sales cycles across multi-threaded buying groups

• Partner with CSMs to convert adoption into commercial opportunities

• Establish strong account planning and territory strategies

• Drive deal qualification frameworks (MEDDPICC or similar)

• Collaborate with Sales, Product, and Marketing on growth strategies

• Coach and scale a high-performance quota-carrying CAM team

Key KPIs

• Expansion Revenue (Upsell / Cross-sell)

• Net Revenue Retention (NRR contribution)

• Pipeline Coverage & Forecast Accuracy

• Deal Velocity & Win Rates

• Average Deal Size Growth

What We’re Looking For :

• 15+ years in B2B SaaS sales / account management

• Strong track record of hitting or exceeding expansion quotas

• Experience selling into large enterprise accounts

• Deep expertise in pipeline management, forecasting, and deal strategy

• Strong commercial acumen with ability to close complex deals

• Proven leadership of quota-carrying sales/account teams

Ideal Background :

• Enterprise SaaS (ERP, Procurement, S2P, CLM, etc.)

• Experience with tools like Salesforce, Clari

• Exposure to MEDDPICC or structured sales methodologies

Ideal Candidate :

• Commercially aggressive, numbers-driven

• Strong negotiator and deal closer

• Comfortable in high-pressure, target-driven environments

• Thinks in terms of revenue, pipeline, and growth strategy

Why Join Zycus

• High-impact growth role: Own expansion revenue across strategic enterprise accounts

• AI-first innovation: Be part of a company leading AI transformation in procurement

• Massive whitespace opportunity: Untapped growth potential across existing customer base

• Executive visibility: Work closely with global leadership on revenue strategy

• Build & scale: Opportunity to shape a high-performing Account Management function

• Performance-driven culture: Clear metrics, ownership, and rewards tied to outcomes

About Us – Zycus

Zycus is a global leader in AI-powered procurement technology, helping enterprises drive efficiency, compliance, and cost savings across the Source-to-Pay (S2P) lifecycle. With a strong presence across North America, Europe, and APAC, Zycus is at the forefront of transforming procurement through automation, analytics, and AI-driven insights.

Our platform is trusted by leading global enterprises, and we continue to innovate aggressively to redefine how organizations manage spend, suppliers, and contracts.