Customer Account Manager

Zycus is a global leader in Source-to-Pay (S2P) procurement software, helping large enterprises drive efficiency, compliance, and measurable value across their procurement and finance operations. Trusted by leading Fortune 1000 organizations worldwide, Zycus enables procurement teams to move from cost control to strategic value creation.

At the core of Zycus’ platform is Merlin AI, an advanced AI-powered engine that brings intelligence, automation, and predictive insights across the entire procurement lifecycle—from sourcing and contract management to procurement, invoicing, and supplier management. Merlin AI empowers Chief Procurement Officers and finance leaders to make faster, smarter decisions with real-time visibility and actionable insights.

Zycus is consistently recognized by top industry analysts such as Gartner, Forrester, and IDC for its innovation, depth of functionality, and strong customer outcomes. Known for its enterprise-grade solutions, global delivery model, and customer-first mindset, Zycus partners closely with organizations to modernize procurement and unlock long-term business value.

With a strong global presence across North America, EMEA, and APAC, Zycus continues to invest aggressively in product innovation, AI-led capabilities, and brand leadership—shaping the future of intelligent procurement.

We Are An Equal Opportunity Employer:
Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.

We are hiring a Customer Account Manager (CAM) to own, retain, and expand strategic enterprise customer accounts across the European region.

This is a high-impact, revenue-owning individual contributor role focused on account expansion, renewals, retention, and net revenue growth. The CAM will own the full commercial lifecycle of existing accounts — from renewal strategy and value realization to upsell, cross-sell, and multi-year expansion planning.

As a Customer Account Manager at Zycus, you will partner closely with Customer Success, Pre-Sales, Product, Marketing, and Support teams to ensure high adoption, measurable customer outcomes, minimized churn, and increased wallet share across your portfolio.

This role is ideal for a high-performing enterprise SaaS account manager who thrives in complex, multi-stakeholder environments and has a strong track record of consistently achieving and overachieving expansion and renewal quotas.

Key Responsibilities

• Own and manage a portfolio of large enterprise accounts across Europe

• Carry and overachieve an expansion and renewals quota within assigned accounts

• Drive account expansion through upselling, cross-selling, additional modules, user growth, geographic expansion, and new use cases

• Develop and execute strategic account growth plans to maximize customer lifetime value and net revenue retention

• Proactively manage renewals cycles, commercial negotiations, and multi-year agreements

• Minimize churn through executive alignment, value realization tracking, and risk mitigation strategies

• Build strong executive relationships with CIOs, CPOs, CFOs, and Procurement Leaders

• Manage complex, consultative enterprise sales cycles for Source-to-Pay (S2P) SaaS solutions

• Identify whitespace opportunities and increase wallet share within Fortune 500 / large global enterprises

• Accurately forecast pipeline, renewals, and revenue based on realistic opportunity assessments

• Partner with Customer Success to drive product adoption and measurable business outcomes

• Collaborate with Marketing and Inside Sales to deepen account penetration and strengthen account intelligence

• Negotiate and close commercial agreements aligned to quota and growth objectives

• Travel within the region as required for strategic customer engagements

Required Skills & Experience

• 8–12+ years of experience in B2B enterprise SaaS account management / farming / expansion roles

• Proven track record of owning and exceeding expansion and renewal quotas

• Strong experience selling enterprise SaaS / Cloud solutions to large global organizations

• Demonstrated ability to manage complex, multi-stakeholder, consultative sales cycles

• Experience managing strategic enterprise accounts ($1B+ or large multinational organizations preferred)

• Strong commercial acumen with expertise in negotiation, pricing strategy, and multi-year deal structuring

• Excellent executive presence and stakeholder management skills

• Experience selling to Fortune 500 / global enterprises preferred

• EU citizenship mandatory

• Willingness to travel within Europe

Preferred / Added Advantage

• Experience selling Source-to-Pay (S2P), Procure-to-Pay (P2P), eProcurement, CLM, or ERP solutions

• Background with procurement platforms such as SAP Ariba, Coupa, Ivalua, GEP, Oracle, or similar

• Recognition such as President’s Club / Winner’s Circle / Achiever’s Club

• Experience managing large accounts with $10B+ annual revenue