IT Support Engineer Intern

Zycus is a global leader in Source-to-Pay (S2P) procurement software, helping large enterprises drive efficiency, compliance, and measurable value across their procurement and finance operations. Trusted by leading Fortune 1000 organizations worldwide, Zycus enables procurement teams to move from cost control to strategic value creation.

At the core of Zycus’ platform is Merlin AI, an advanced AI-powered engine that brings intelligence, automation, and predictive insights across the entire procurement lifecycle—from sourcing and contract management to procurement, invoicing, and supplier management. Merlin AI empowers Chief Procurement Officers and finance leaders to make faster, smarter decisions with real-time visibility and actionable insights.

Zycus is consistently recognized by top industry analysts such as Gartner, Forrester, and IDC for its innovation, depth of functionality, and strong customer outcomes. Known for its enterprise-grade solutions, global delivery model, and customer-first mindset, Zycus partners closely with organizations to modernize procurement and unlock long-term business value.

With a strong global presence across North America, EMEA, and APAC, Zycus continues to invest aggressively in product innovation, AI-led capabilities, and brand leadership—shaping the future of intelligent procurement.

We Are An Equal Opportunity Employer:
Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.

We are looking for an IT Inetern to join our IT operations Team. The candidate will support the IT Operations team with day-to-day application installation, endpoint troubleshooting, and general IT support across Windows and macOS devices, along with exposure to broader IT operations processes and automation initiatives.

Key Responsibilities

• Assist with application installation, updates, and uninstalls on Windows and macOS endpoints

• Troubleshoot common OS, application, and connectivity issues for end users

• Support ticket triage and resolution tracking (Freshservice or similar ITSM tool)

• Assist with basic software packaging/deployment tasks and testing

• Help document SOPs and troubleshooting guides for common issues

• Support patch management and software compliance checks

• Assist with testing and QA of internal automation workflows (Power Automate, low-code tools)

• General coordination support for ongoing IT projects

Requirements

• recently completed degree in Computer Science, IT, or related field

• Working knowledge of Windows and macOS — installing software, basic system settings, common troubleshooting steps

• Comfortable  MacOS environments hands-on

• Strong communication, documentation, and problem-solving skills

• Eagerness to learn enterprise IT support practices

• Microsoft Entra Knowledge 

Nice to Have

• Any Microsoft fundamentals certification (MS-900/SC-900/AZ-900)

• Basic scripting exposure (PowerShell/shell)