Product Support - Intern

Zycus is a global leader in Source-to-Pay (S2P) procurement software, helping large enterprises drive efficiency, compliance, and measurable value across their procurement and finance operations. Trusted by leading Fortune 1000 organizations worldwide, Zycus enables procurement teams to move from cost control to strategic value creation.

At the core of Zycus’ platform is Merlin AI, an advanced AI-powered engine that brings intelligence, automation, and predictive insights across the entire procurement lifecycle—from sourcing and contract management to procurement, invoicing, and supplier management. Merlin AI empowers Chief Procurement Officers and finance leaders to make faster, smarter decisions with real-time visibility and actionable insights.

Zycus is consistently recognized by top industry analysts such as Gartner, Forrester, and IDC for its innovation, depth of functionality, and strong customer outcomes. Known for its enterprise-grade solutions, global delivery model, and customer-first mindset, Zycus partners closely with organizations to modernize procurement and unlock long-term business value.

With a strong global presence across North America, EMEA, and APAC, Zycus continues to invest aggressively in product innovation, AI-led capabilities, and brand leadership—shaping the future of intelligent procurement.

We Are An Equal Opportunity Employer:
Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.

Zycus is looking for enthusiastic and driven fresh graduates to join as Product Support – Interns. In this role, you will work closely with global customers and internal teams to support Zycus’ AI-driven procurement solutions. This internship offers hands-on exposure to product support, customer interaction, and enterprise SaaS environments.

Location: Mumbai (Seepz, Andheri East)
Internship Duration: 6 Months
Experience: 0–1 Years

Key Responsibilities

• Act as the first point of contact for customers, handling queries and issues via email, chat, and calls

• Support Zycus Procurement Applications (Source-to-Pay suite)

• Collaborate with Technical Account Management and cross-functional teams to resolve customer issues efficiently

• Assist in product configuration, troubleshooting, and incident management

• Participate in User Acceptance Testing (UAT) and validation processes

• Contribute to knowledge sharing, process improvements, and automation initiatives

• Analyze customer requirements and suggest effective solutions or workarounds

• Ensure high levels of customer satisfaction through timely and quality support

Required Skills & Qualifications

• MBA or Engineering Graduate (B.E./B.Tech) in Computer Science, IT, Electronics, Mechanical, or related fields-2025 and onwards passout ONLY

• 0–1 year of experience (freshers can apply)

• Strong written and verbal communication skills

• Basic understanding of technical concepts and SaaS products

• Familiarity with MS Excel and analytical thinking

• Willingness to work in rotational shifts (including night shifts if required)

• Strong problem-solving mindset and eagerness to learn

• Ability to multitask and collaborate with internal and external stakeholders

What You’ll Gain

• Hands-on experience with enterprise AI-driven procurement solutions

• Exposure to global clients and real-world business challenges

• Opportunity to work with cross-functional teams in a fast-paced environment

• Skill development in product support, analytics, and customer engagement